Shipping & Returns
Quick Fence Shipping Terms & Return Policy
We are confident that we provide the highest quality fence materials, accessories and tools available. We have the necessary knowledge and expertise to accomodate all of your fencing ideas, questions and challenges. If, for any reason, you are dissatisfied with your purchase, we will accept unused material in the original packaging within 30 days of the initial purchase.Unused or unopened product can be easily returned after purchase with a Return Purchase Authorization Number. To obtain this number, please call our Customer Service Department at 1-800-244-3337. Once obtained, this number should be written on the outside packaging of the items that you are returning, along with a copy of your sales receipt or packing slip. In order to be reimbursed for full merchandise credit, returns must be received in unused, undamaged condition. The condition of your shipment should be documented on your package before it is returned to us. It is also recommended that you ship your return with a carrier service that will provide you with tracking numbers. This will give you a means of following the progress of your return and it will also alert you as to when the return is received by our shipping department. Adherence to these instructions will ensure that your account is credited as quickly as possible. Returns made after 30 days will be subject to a 20% restocking charge, in addition to any shipping or handling fees that may occur. Please allow 2-4 weeks after material is received for return payment credit processing.
To make a return, please call our Customer Service Department at 1-800-244-3337. Items sent back by any other method cannot be guaranteed a refund.
IMPORTANT NOTICE: Posts and Sleeves are NOT returnable!!!!!!!!! Open Kits and Kit components can not be returned!!!!! We cannot ship to P.O. Boxes or APO Boxes. Please provide your accurate physical address when purchasing items.
DISCLAIMER: We reserve the right to change our prices without prior notice. For larger orders, we prefer to ship via Common Carrier. If you are able to receive a pallet, please call for the most accurate price quote.